Delivery drivers play an important role in a nation's economy, since they have the responsibility for transporting goods to and from places of business and residences. Drivers usually are required to have at least a high school diploma and a clean driving record to gain employment. Some delivery drivers, such as tractor trailer operators, are required to have a commercial driver's license. According to StateUniversity.com, the average hourly income of a delivery driver in the United States was £6.40 as of 2010.
Dropping Off and Picking Up
A primary duty of a delivery driver is to take goods to a specific destination, such as a pizza delivery driver who takes an order to a residence or place of business. Some drivers may also pick up goods for return, such as a uniform delivery service driver who drops off clean uniforms and picks up dirty uniforms for laundering.
Unloading and Stocking
Some delivery drivers have the responsibility of unloading and stocking their products when they reach their destination. For example, a vendor who delivers crisps to a grocery store will unload her delivery, take the product onto the sales floor and stock the shelves. She may also build displays for special promotions.
Delivery drivers who have an established delivery route may perform the duties of a salesperson by attempting to add new customers along the route. Using the example of the crisp vendor, if an independent grocer or convenience store operator opens a new place of business, the driver may stop in to see if there is a desire to carry his product.
Since delivery drivers often deal directly with customers, they must possess strong customer service skills.They must respond to customer complaints and attempt to resolve issues such as inconvenient delivery schedules or incorrect shipments. Some drivers may also have the responsibility of taking care of damaged merchandise by giving the customer a credit toward future purchases.
Some drivers may be responsible for maintenance of their delivery vehicle. If using a company vehicle, the driver may be required, for example, to follow a regular routine maintenance schedule. If using his own vehicle, he must keep it properly maintained so that he does not lose income for his employer from not being able to get on the road.
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