Customer Service Receptionist Duties

Written by k.c. hernandez Google
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Customer Service Receptionist Duties
Receptionists provide customer service (terminplanung image by Yvonne Bogdanski from Fotolia.com)

Receptionists provide customer service at various establishments, including health care facilities, executive offices, businesses, salons, and agencies. Virtually any non-retail storefront service that has clients and requires organisation can employ a receptionist. Typical customer service receptionist duties include serving as a liaison between the client and service provider, which makes good communication skills a must for this line of work. The national average income for a customer service receptionist is £14,950-$35,000, according to Salary.com.

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Meet and Greet

Receptionists are often the first company employee clients meet upon entering or calling a business for the first time, so maintaining a good appearance, attitude and knowledge are important parts of their job. Receptionists should have excellent communication skills, be able to serve a variety of clientele, and know how to interact with their company's target market. They must be friendly, professional and helpful in order to establish a good first impression, according to Career Overview. In addition to greeting customers, they are also expected to see the customer out, thank them for their business, and coordinate follow-up visits.

Routing

Receptionists direct customers to where they need to go. They route client phone calls to the appropriate sources within the company or guide the visitor to the correct person or office within their facility. Customer service involves making the client feel welcome and comfortable and providing them with the niceties an office may offer, such as snacks, beverages, and reading materials.

Assisting Their Employers

Receptionists must keep the bosses happy as well. By helping customers in advance, they facilitate their employer's workload. This may include collecting and processing customer information in advance. Depending on their line of work, they may be assigned different tasks throughout the company, to assist the main service provider when needed, though customer service remains their main duty. Employers may ask them to communicate with others on their behalf, schedule or cancel appointments, or run errands outside of the office.

Administrative Tasks

Receptionists provide customer service through administrative tasks. They may correspond with customers via electronic mail, regular mail, phone or facsimile, according to Career Overview. They sort and organise information to and from customers and ensure it gets to the intended source. A receptionist should be detail-oriented and able to multitask in order to effectively serve customers. Good oral, written and typing skills are a requirement for this line of work.

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