Standard operating procedures for an ambulance company

Written by bianca bumpres
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Standard operating procedures for an ambulance company
Ambulance companies must adhere to standard operating procedures for proper operation. (illustration, ambulance image by Paul Laroque from

An ambulance company has a weighty responsibility: transferring infirm or injured persons from one place to another in the most safe and efficient way possible. For this reason they must follow standard operating procedures to properly handle these duties. Individuals who operate or accompany ambulance vehicles must be qualified and well-trained.


Training is the key for an ambulance operation. Each member of the ambulance team is required undergo yearly in-service training to hone skills and learn new policies and procedures. Training is centred on ambulance operation, patient care, health and safety, stress-management scene support and call mechanics.

Health and Safety

Ambulance equipment must be maintained and personnel readied to meet all safety and health specifications. For example, ambulance personnel must complete a tuberculosis screening and have the hepatitis B vaccination. All personnel must also know how to protect themselves and other crew members from disease or injury. The Occupational Health and Safety Administration places specific regulations on handling blood-borne and airborne pathogens. Personnel must adhere to infection control by acquiring personal protective equipment such as gloves, facial masks and protective eyewear. They must also follow an exposure control plan. Safety plans include office and ambulance regulations and are an essential part of training as well.


For continued operation of an ambulance, license renewal is required every two years. Licenses are renewed only if companies reapply according to individual state guidelines and keep operations in compliance with safety, health and training regulations.


Uniforms are a basic regulation. Ambulance personnel must wear the mandatory approved uniform. Approved uniforms for any individual ambulance company may include a name badge, photo identification and the company name or logo. The uniform should not state or suggest that the company is in affiliation with another company or agency. Certifications may be shown as the company sees fit---with patchwork, for instance.

Vehicle Operation

Ambulance vehicles should be staffed and operated on the most professional level at all times. For this reason no person can staff or operate an ambulance while under the influence of alcohol or drugs. The operator cannot drive in a reckless manner, at excessive speeds or while engaged in illegal conduct.

Patient Care

While performing patient-care duties, personnel may never leave a patient alone or give out any patient information in relation to medical status or condition, unless it's to the appropriate parties. They must treat patients with professionalism and care at all times. They should always respect the patient's privacy regarding changing clothes or other personal privacy issues.

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