Toshiba laptops include a built-in diagnostic tool so you can troubleshoot items on your Satellite computer that do not appear to work properly. The tool cannot fix the problems it identifies, but it does offer advice for you to fix them by other means. The Toshiba PC Diagnostic Tool can be found under "Utilities" in the "Toshiba" folder on your programs list.
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Basic Information Screen
When you open the Toshiba PC Diagnostic Tool, the computer searches itself for information on the hardware that is installed on the system. This screen may take a while to populate itself, but the information contained there is very useful if you need to identify your exact component models for replacement or repair. This screen can also be used to check for missing items. For example, if you have an extra RAM chip installed and it does not show up on this screen, that indicates the chip is either not properly installed or that it is not being recognised by the system for some other reason.
The diagnostic tool is accessed by clicking the "Diagnostic tool" tab next to the basic information tab. The tool will run a check on all of the built-in systems on your computer, such as the display, memory, processor, sound card and modem. You can set it to check individual items rather than the entire system if you have a specific concern. The diagnostic process is somewhat interactive. You may be asked to identify whether you hear sound from each speaker or whether a display was shown.
Once the diagnosis has run, items that are working properly will be labelled "Pass," while items that are not working properly will be labelled "Fail." Any items not installed on your computer will be labelled "Skip." Once you have diagnosed your laptop's issues, you can choose whether to try to repair them yourself or take your laptop to a licensed repair technician. The tool allows you to save the results as a text file, which you can print out and bring to a repair technician to help pinpoint your Satellite's issues. If you choose to perform repairs yourself, the PC Diagnostic Tool window has a direct link to the Windows Device Manager, which allows you to find more information on each device and download updated drivers.
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