A team leader is more than just a point of contact for suggestions or queries. His or her responsibilities cover a wide spectrum, serving a useful function for both higher management and team members alike. Their duties are diverse, ranging from maintaining employee morale to making decisions to help further the business.
A good team leader will communicate the company's vision and objectives to the team, making sure that they do so clearly, ensuring that everybody understands their individual roles and responsibilities. It is also a responsibility of the team leader to create an atmosphere of trust and open communication, through improving team spirit.
Setting an Example
A team leader has the responsibility of setting an example to the team on how to work effectively and carry out tasks to the best of their ability. He or she must "practice what they preach," in ensuring that their behaviour is consistent with how they are telling the team to perform.
Every employee will need some degree of training to further their own development and better their skills. It is the duty of the team leader to identify areas where they feel that the individual can improve and either educate them through one-to-one tutoring by the leader, or book them onto a suitable training course.
An important responsibility of a team leader is to make decisions that help the company achieve its objectives. In doing so, a leader may wish to consult their team through in-depth discussion, and it is also a responsibility of the leader to ensure that all discussion is focused and productive, leading toward a decision.
A team leader has the task of motivating his or her team to work toward the objective, boosting morale where it is found to be low through taking the group on a team building activity or identifying why morale is low and taking action to fix any problems.
Point of Contact
There may be instances where the team has questions or suggestions that they would like to voice, and the team leader would provide a point of contact to either answer questions or take the query/suggestion to higher management for further discussion. She would then pass on information from management as to the resolution or decision on the matter.
Team members who feel that they have made a good contribution to the business, but are not being recognised for their efforts may feel undervalued and suffer from poor morale. A team leader should reward his employees for consistently good work or an outstanding contribution to the organisation. This will boost morale and help them feel more like part of a team.