Your iPod may cut off during a song or video, or during an application. Different causes lead to different types of cutting off -- just the sound may disappear, or you may suddenly experience cutting to a different screen. For example, if your iPod cuts off during a song, you may have merely hit the "Pause" button. With a blank white screen, you're encountering a software problem. Whatever the reason, follow some simple troubleshooting steps before contacting Apple's customer service.
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Check that your headphones are connected correctly if the sound cuts out suddenly. If the 3.5-mm headphone jack comes out even a little bit, it can make the sound cut out in one or both headphones. Check for debris in the headphone jack itself, which can prevent a solid contact between the headphones and the iPod.
Other Sound Issues
Make sure the volume is up high enough. Also, especially if the iPod is in your pocket, make sure you haven't bumped the pause or sleep button. To ensure that audio plays constantly, engage the lock on your iPod. The music will always stop when you pull out the headphones, and once the headphones are back in, you have to push "Play" again.
Cutting to White Screen
A sudden white screen may appear when a generic software malfunction occurs, one in which t you don't get an error message. You must reset the iPod by turning it off, then on again. If this happens several times and you are using the same application each time, that app may be faulty. Try reinstalling or redownloading the app.
Cutting to Black Screen
An iPod that cuts out to a black screen and won't turn back on is usually out of power. Usually you'll see a low battery warning, but if you're not looking at your iPod when the warning flashes, you might miss it. Once you connect your iPod to a functional power outlet, you can turn it on immediately, but it's best to wait a few minutes when the battery is very low. This gives the iPod a chance to regain power so it can function normally when you plug it in.
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