What Do I Do If My Phone Screen Cracks?

Written by carlye jones
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What Do I Do If My Phone Screen Cracks?
Repairing a broken cell phone screen is expensive. (Jupiterimages/Photos.com/Getty Images)

A cracked cell phone screen can mean anything from a cosmetic blemish to an unusable phone. The damage seems even worse if the crack is on a touch screen. While a screen protector might offer a temporary fix in some cases, eventually the screen will need to be repaired, which can be expensive.

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Some warranties, protection plans and extended warranties will include the repair of a cracked phone screen at little to no extra cost, even if the crack was the result of an accident. These warranties and protection plans are often void, however, if any attempts were made to repair the phone. Do not attempt to take apart or repair the phone before checking to see whether the phone is covered by a warranty or repair plan that will cover replacement of the screen.

Credit Card Protection

Even if the warranty or protection plan will not cover replacement of the phone screen, some credit card companies will, if the phone was purchased with the card. Contact the credit card company used to purchase the phone to find out whether any sort of coverage is provided for items damaged after purchase. As with the warranty, do not attempt to repair the screen before contacting the credit card company or any coverage in effect may be voided.


Homeowner's and renter's insurance sometimes cover the repair or replacement of electronic and other items owned by the policyholder. Check to see whether such coverage applies by reviewing the insurance policy or contacting the insurance company. A deductible might apply, but it may still be less expensive than the cost of repairing or replacing the phone.

Cell Service Carrier

While most cell service carriers are not likely to repair phones that are not covered by warranty or a protection plan, they are sometimes willing to replace damaged phones with refurbished models. In addition, some carriers will allow an early trade-in for a new phone if the customer is within a few months or weeks of the normal scheduled upgrade. A helpful customer service agent may be able to find a low- or no-cost solution. If not, the carrier can provide repair information and estimates.


Repairing a cell phone screen is not easy or cheap. The tools and supplies alone can cost up to £130, which could go a long way toward a new phone. The crack in the screen cannot be repaired. The entire screen must be replaced. Replacement screen kits and repair tools are available at some electronic stores and on websites. In most cases, however, do-it-yourself repairs void the warranty and any future problems that might occur with the phone will not be covered by the warranty or protection plan.

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