My Chat Box Is Gone on Facebook

Written by lara webster
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My Chat Box Is Gone on Facebook
Chat conversations are private. (Justin Sullivan/Getty Images News/Getty Images)

Facebook Chat allows you to have instant message conversations with your confirmed friends on the social networking site. The Chat box appears in the bottom right corner of your screen. The first box contains the list of your online friends, and a new box is opened for each conversation that is currently active.

Offline Status

If you log in to Facebook and the box with your online friends does not appear, one possible explanation is that you are offline. When you are in offline status, the grey Chat icon still appears in the bottom right hand corner of your Facebook screen, but the full box does not open automatically when you log in to the site. To resolve the issue, just click on the Chat icon and Facebook will send you back online in Chat and show you online friends.

Closed Conversation

If you are in mid conversation with a Facebook friend on Chat and accidentally click the "X" in the top right corner of the Chat box, it will close, ending your current conversation. To restore your conversation, go back to the box that lists your online friends by clicking on the grey Chat icon. Click again on the name of your friend to open a new Chat box, which will show the previous conversation and allow you to continue it.


By default, the box containing your online friends does not remain open at all times. Once you navigate to a new screen on Facebook, the box is minimised, though you remain online in Chat. To see the box again, just click on the grey Chat icon to maximise it. Change your settings to keep the online friends box open by going to the "Options" tab at the top of the online friends box and click "Keep Online Friends Window Open" in the menu.


If your Facebook Chat box closes inexplicably, and going online or changing your settings does not resolve it, report the issue to Facebook. Sometimes, a bug or glitch will cause a problem with Chat that needs to be taken care of by the website. Go to the "Account" link and select "Help Center." Click the "Report a Bug" link and choose "Chat" from the window. Select one of the currently known bugs to report, or choose "My bug is not listed above."

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