Hotel front office managers recruit, hire and oversee front desk staff who make reservations, assign rooms and check guests in and out. The manager may also handle some of these duties. In addition, he resolves complaints from guests and works to improve customer satisfaction with the hotel. About half of all hotel front office managers earn at least £14 per hour as of 2010.
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The U.S. Bureau of Labor Statistics includes hotel front office managers with all lodging managers who direct the activities of a facility or department providing lodging and related services. The average salary in this occupational classification as of May 2010 was £17.0 per hour, or £35,470 per year. The median salary was £14.60 per hour, or £30,472 per year. The middle 50 per cent of front office managers were making £23,530 to £42,068 per year. The bottom 10 per cent had wages at or below £19,149 per year, and the top 10 per cent had annual salaries of £57,148 and higher.
The top-paying state for hotel front office managers and other lodging managers in 2010 was Delaware, where their average salary was £23.5 per hour, or £49,049 per year. Rounding out the top five states were Nevada at an average annual salary of £48,080, New York at £47,671, Hawaii at £47,287 and Massachusetts at £46,897.
In four U.S. regions in 2010, hotel front office managers and other lodging managers made more than £52,000 per year on average. The top average pay was in the Bethesda-Frederick-Gaithersburg metro area of Maryland, at £67,801 per year. Other particularly lucrative regions were the Las Vegas-Paradise and Reno-Sparks areas of Nevada, both at about £52,780 per year on average, and the Sussex County nonmetropolitan area of Delaware at £52,045.
The U.S. Bureau of Labor Statistics expects slow job growth in this field. The lodging industry increasingly is focusing on limited service hotels rather than facilities with several departments. Managerial candidates for jobs at the most upscale hotels should be prepared for intense competition.
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