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Advantages & disadvantages of e-tickets

Updated February 21, 2017

Electronic tickets, or e-tickets can be purchased online. All the details, including flight time and your confirmation number, are delivered to you over e-mail after you purchase your ticket. The e-ticket is stored in the airline's database, and all you need is a photo ID to get your ticket at check-in. Travellers no longer have to dig through baggage to find their boarding passes.

Purchase Advantages

Consumers can compare ticket costs easily online to find and book the lowest-cost ticket. If you are travelling with a group, you only need to print one ticket, and all of the passengers will be listed on the ticket. E-ticketing has eliminated the need and process of going through a travel agent. Travellers can go online and in a few quick steps order, pay for and receive their tickets. Tickets are purchased and a copy is sent to the purchaser's e-mail address. Tickets are available for purchase all hours of the day and night.

Purchase Disadvantages

However, you do not receive a physical ticket, which may cause you uncertainty. Additionally, there is no physical ticket for your scrapbook. Everyone using e-tickets is dependent solely on computers, and outages or security breaches can cause problems. There is a fear that some jobs, particularly travel agents' jobs, will become obsolete.

Airport Advantages

E-ticketing is less expensive for the airlines that do not have to have extra staff to handle ticketing and do not have to print so many tickets. In addition, e-ticket purchasers do not have to wait in long lines for a boarding pass. They can go to the self-check-in kiosks or check in at home and receive their boarding passes quickly. If you forget your ticket at home, it is no problem with e-tickets. You can simply go to the self-check-in and print your boarding pass. The reduction in human processing reduces mistakes.

Airport Disadvantages

The more e-ticket passengers who check in over the Internet, the longer the lines will be at the luggage drop-off points in airports. There are security concerns about e-ticketing. Airports will place additional staff at the gates and check-ins to avoid any security risks resulting from e-ticketing. Changes may be difficult if the system is down, because e-tickets hold very little information. Transferring to another airline in the case of a flight cancellation is difficult, because the procedures and systems are not compatible.

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About the Author

Rebekah Smith is a writer and editor from Montana and the owner of several businesses. Smith has consulted and worked with businesses in the fields of commercial greenhouses, ecommerce, technology and home improvement. She holds a Master of Business Administration and is working on a Ph.D. in business.