eBay maintains an extensive knowledge base that allows users to find answers to common questions. If an eBay user has questions that aren't covered in the on-site help, he can contact the company several ways to get help with his problem. One of these methods is through the use of eBay's live chat feature.
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eBay's live chat is an instant messaging option used to contact a customer service representative. This allows users to ask questions, resolve account issues and consult customer service without having to leave the eBay website. The live chat feature is integrated into the eBay customer service page, and no third-party messaging applications are needed for users to make use of it. The live chat feature's easy-to-use interface lets users simply type their questions into a text field like standard chat or instant messaging programs.
Using Live Chat
Once connected to a customer service representative in eBay's live chat interface, users can interact with the representative in real time. Messages typed appear in a chat window connected to the live chat messenger service, and all customer service responses appear in the same window. Live chat is accessed from the main eBay customer service page. Users select from several categories to indicate what their question or problem is about, after which the chat window loads. The first available customer service representative will join the chat room to discuss the issue.
eBay customer service's live chat feature is available 5 a.m. to 10 p.m. Pacific time. Any eBay user who attempts to use the service outside of this time frame receives a message informing them of live chat's hours of availability and directing him to other options still available. Depending on the number of eBay users attempting to use live chat to contact customer service, there may be a wait to chat with customer service representatives during the hours that live chat is available.
After Hours Assistance
Other customer support options can still be used when live chat is not available. The eBay knowledge base is available at any time of the day or night, as is the "automated assistant" that helps users to find answers to their questions. Users can also contact eBay customer service by e-mail 24 hours a day, though as with any e-mail communication the email may not receive an immediate response if no customer service personnel are working at the time it is sent. eBay's user-assisted support forums are also available at any time.
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