If you have received unsatisfactory service from a seller --- perhaps an item didn't arrive or it wasn't as described --- and you paid via PayPal, you can take measures to request a refund. If the seller does not agree, you can use PayPal to file a dispute, giving you the tools to protect yourself as a buyer. The refund is not issued by PayPal, but by the seller.
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The payment must have been made via PayPal, using either a bank account, credit or debit card, or your PayPal account balance. To request a refund, the transaction cannot be more than 60 days old; however, any disputes about the refund must be filed within 45 days of the original transaction --- meaning that if you request a refund after 46 days and the seller refuses, you cannot open a dispute through PayPal.
Request a Refund
Log in to your PayPal account and click the "Details" link next to the transaction that you want refunded. If it is not on the main page, click "History" to view all your transactions. Use the contact information provided to request a refund directly from the seller; this information should be under "Business Contact Information."
Once a refund has been sent by the seller it will be issued in one of two ways, depending on how you paid for the original purchase. Transactions paid using your credit or debit card will be refunded to your card within 30 days. If the original transaction was paid using your bank account or your PayPal balance, the refund will be returned to your PayPal balance.
Filing a Dispute
If you have trouble getting in contact with your seller, or if your seller refuses to issue a refund, you can open a dispute with PayPal by going to the Resolution Center and selecting "Dispute a Transaction," and then "Item Dispute." A dispute that cannot be settled can be escalated to a Claim, in which PayPal reviews the dispute and determines if you are entitled to a refund.
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