What to Do If Kindle Is Frozen & Will Not Turn Off or On?

Written by jenna foote | 13/05/2017
What to Do If Kindle Is Frozen & Will Not Turn Off or On?
A girl using a Kindle (Ralph Orlowski/Getty Images News/Getty Images)

The Amazon Kindle is a hand-held electronic reader with wireless Internet capabilities. Users can access digital books, newspapers and magazines, as well as blogs, audiobooks and active content on the device. If your Kindle appears to be unresponsive, it may be running out of battery power or need to be reset.

Charge the Battery

If the Kindle does not have enough battery power, it can freeze up. Plug the Kindle into a wall outlet and ensure the indicator light is on, which means the battery is charging. Allow the device to charge for a few minutes; then, attempt to navigate on the screen.

Soft Reset

If the Kindle is still unresponsive after being charged, it may need to be reset. Unplug the device from the wall charger. Move the power switch, and hold it for 15 seconds before releasing.

Hard Reset

If a soft reset is ineffective, you may try to reset the Kindle from the back. Charge the Kindle completely (about an hour). Unplug the device, and open the back. Locate the reset button, a small hole denoted by the word "Reset." Gently insert an unfolded paper clip into the hole, and hold it for 10 seconds. Restart the Kindle.

Contact Customer Service

If your Kindle remains frozen after charging the battery and resetting the device, contact Kindle Support for more help. Visit the Kindle customer service page, listed in the Resources. Click on the yellow "Contact Kindle Support" button at the top of the page to log into your Amazon account. If you do not have Web access, call Kindle Support at 1-866-321-8851. Leave a message, and a representative will return your call.

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