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Duties & Responsibilities of a Travel Agent Consultant

Updated April 17, 2017

A travel agent consultant must not only love travel but also working with people. A travel agent spends much of her time talking with clients on the phone or meeting with them in person. A professional, polished appearance is also imperative for a travel agent consultant. Make yourself a competitive standout in your industry by becoming a specialist on a particular part of the world. If African safaris are your passion, show it off with pictures on your desk and computer desktop. If you're a cruise lover, make your customers feel the cruise experience through your offshore mementos proudly displayed on your desktop.

Role

Travel agent consultants are hospitality industry professionals who help customers plan travel experiences. Travel agent consultants do not just book airline tickets, cruises and all-inclusive vacations; the modern travel agent is a consultant who may specialise in particular regions of the world and has an intimate knowledge of the industry. The consultant advises customers on prices, options and must-see attractions in parts of the world. Like a well-trained real estate agent or other sales professional, travel agent consultant gets to know their clients and learn their needs.

Core Competencies

A winning personality, the ability to deal with competing demands on your time, and a clear focus on sales goals are key competencies for any travel agent consultant. Acting as a consummate relationship builder is also a competency a travel agent consultant must possess. Learning about the needs and wants of your clients is a must-have. This professional must also have strong analytical abilities and be able to assess travel destinations, give honest advice to customers, and solve problems, such as airline ticket issues, quickly and efficiently.

Considerations

Travel agent consultants may have a commission-only based salary, a salaried or per-hour position, or a position that combines these pay options. Like other professions, the compensation for a travel agent consultant rises as the agent gains experience in the field and is also dependent on the employer. The pay rates will vary depending on the competitiveness of the given employer.

Profiessional Development Training

Attending training is compulsory for a travel agent consultant. Whether it is learning about a new reservation system for a particular airline or travel company, attending a session on a new law affecting the travel industry, or updating sales training, this profession requires a commitment to lifelong learning. Travel agent consultants also complete familiarisation training. Much like members of the media attend press conferences to learn more about a topic, travel agent consultants travel to other parts of the world to learn about travel destinations.

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About the Author

Karenna Cochrane has been writing professionally since 2005, specializing in home-and-garden topics such as interior design and home improvement. She has published work online and in print for national organizations.