With enough experience and education, housekeepers can advance to management positions that come with more responsibility and higher salary. Hotels, motels and travel resorts employ a large number of managers. Housekeeping managers may perform some cleaning tasks, but primarily, their job is to supervise the housekeeping staff. Duties include creating schedules, reviewing employee performance and conducting inspections in the facility to be sure all standards are met.
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Entry Level Experience
Prospective hotel housekeeping managers can begin their career with an entry-level position as a housekeeper in a hotel, as most skills are learnt on the job. Training opportunities are offered through some companies, unions or government organisations. During the training process, trainees learn instruction on using cleaning products, managing cleaning tasks and health regulations. Hotels also provide specific guidelines and standards that housekeepers must adhere to.
A high school diploma is usually all that is required to have a career in housekeeping management, though a formal education will create more job advancement opportunities. Students can earn a four-year bachelor's degree in hospitality management through an on-campus college or an online education program. Coursework includes resort operations, human resources and hospitality law, as well as accounting and customer service. Many programs will also require an internship program to gain real world experience.
Housekeeping managers can become certified through a certification program offered through the International Executive Housekeepers Association. Applicants must have a high school diploma or equivalent and meet additional education qualifications through an associate's degree program in order to earn the Certified Executive Housekeeper designation. Those with a bachelor's degree from an IEHA approved college are the only ones that can earn the highest designation as Registered Executive Housekeeper. Both the CEH and the REH certifications need to be renewed ever three years by completing 30 continuing education hours and passing an exam. These certifications improve your chances of becoming housekeeping managers.
Hotel housekeeping managers must also have excellent communications skills and get along with hotel staff and hotel clientele. They also need to have fast problem-solving skills and be detail-oriented. Self-discipline and the ability to organise and direct other staff is essential. It is also very important for managers to have a good understanding of hotel operations, including security and safety measures, maintenance and repair, as well as hotel financing knowledge.
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