Call Center Objectives for a Resume

Written by alex saez
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Call Center Objectives for a Resume
A proper resume objective is critical when attempting to secure a job interview, and call centres are no exception. (Hemera Technologies/Photos.com/Getty Images)

Call centres are often hiring. A quick browse through various job search websites will likely turn up at least one or two ads for such positions. While it seems that call centres are having trouble finding and keeping employees, that does not mean they will simply hire anyone who applies. Like all jobs, tailoring your objectives to the position will greatly increase the chances of obtaining an interview.

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Personal Skills

One way to approach a call centre resume objective is to highlight personal skills. Teamwork abilities are a good thing to mention, because these jobs involve helping or seeking help from others. Another thing call centres are looking for is strong communication skills. Being able to clearly convey instructions or explain facts is important, especially in a tech support or sales environment. It is also useful to mention personal traits such as courtesy and patience, because some callers may be irritable or rude. A good way to write something like this would be "Seeking a tech support position where I can use strong courtesy, communication and teamwork skills to provide excellent customer service". This statement not only highlights the above relevant abilities, but it also reminds the employer what these skills can bring.

Technical Skills

Computer use is expected in a call centre, so mentioning any related knowledge is guaranteed to catch the recruiter's attention. Computer skills are very broad, so it is important to research the job requirements and mention what is relevant. Depending on the position, data entry can involve entering personal information or taking memos while on the phone. As a result, keyboarding skills are essential in order to document things quickly and efficiently. Naturally, phone use is another essential ability. Call centre phones are not quite as simple as regular phones, so knowing how to use these devices is always useful, even though they vary from place to place. When focusing on skills, you could write something like "Looking for a customer service position where advanced keyboarding, data entry and phone skills can provide efficient, quality service." In addition to highlighting computer and phone knowledge, this sentence also indicates how these abilities can generate high productivity.

Experienced Applicants

Professional resume writer Kevin Donlin explains that an applicant should focus his objectives to illustrate how he can contribute. For those who have worked in a call centre, mentioning this experience is a good way to catch the employer's attention. It could be something along the lines of "A customer service position where I can bring over five years of call centre and sales experience." This short phrase clearly indicates what you are looking for and how the call centre can benefit from hiring you.

Inexperienced Applicants

A lack of call centre experience does not mean you will not get an interview. Callcentercareers.com explains that customer service experience is critical for such a job. The good thing is that most people remember have worked in customer service at one point or another, such as cashiers, waiters or front desk clerks. In this case, you could say something about your objective such as, "A customer service position where I can bring over four years of related experience". This shows that your skills are still applicable to the job in question, even if you have not worked in a call centre before.

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