Most organisations have multiple employees, so quality communication within an organisation is imperative. Finding a way to implement and encourage strong communication skills is vital to improving an organisation's effectiveness. Using a few proven methods for improving organizational communication can benefit your organisation.
Open Door Policy
One communication technique is to maintain an open door policy. This method is effective in providing employees with a direct opportunity to communicate with management. Also, an open door policy indirectly promotes an atmosphere of cooperation and mutual respect.
Using multiple channels will enhance the effectiveness of communication in an organisation. Channels can include meetings, face-to-face communication, memos and e-mails. By using multiple channels, the importance of any given message is augmented through repeated notifications. In essence, repetition for emphasis. It is important not to rely on any single communication method, as this could be disrupted for some reason. If employees or team members are accustomed to multiple communication channels, then they will check and adhere to these channels more often.
Solicit feedback about the quality of the communication channels you're using from employees or key executives. You can do this by handing out communication feedback forms or by asking for feedback during meetings. Either scenario gets employees involved in creating a total quality culture.
Require employees to write regular reports. It's another method to enhance communication within an organisation. Oftentimes, poor communication can be the result of uncertainty of protocol and what needs to be done. While employees must provide so-called upward communication, management and supervisors must constantly provide downward communication via regular reports. As both the upper and lower branches of an organisation receive regular reports from each another, both sides will have a better understanding of what is going on and what needs to be done.
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