Employee training and development is an important part of running a business. Employee salaries and benefits make up a large portion of your organisation's budget. Providing training and development programs designed to retain valuable employees and help employees succeed in their jobs benefits your organisation in several ways. Spend time developing your training programs in order to serve your customers and increase employee job satisfaction.
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Increase Employee Morale and Performance
A training and development program may help increase both employee morale and performance. Offering relevant training programs sends a message to your staff that professional development is a priority to your organisation. Employees realise that both in-house and contracted training sessions cost the organisation money and time, which increases the perceived value. Training employees to improve their skill set or learn new technologies will increase their efficiency and job performance.
Professional development training may involve training in supervisory skills, customer service skills, communication techniques, time management, organizational techniques and strategies as well as team-building ideas. These developmental training modules may not focus directly on an individual's performance but can help the employee improve his skill set, improve how he manages employees and can help reduce turnover. Leadership training helps prepare non-supervisory employees for future supervisory responsibilities and teaches current supervisors new, effective strategies for leading and encouraging employees.
Training current employees for future job responsibilities helps you develop employees from within. As employees see current employees move up within the organizational structure, they will be motivated to participate in training programs in the hope of moving up themselves. Planning for future leaders within your organisation also reduces your employee turnover and associated costs. Identify employees for future promotion by reviewing performance appraisals and surveying managers. Offer training on future job responsibilities to prepare employees for added responsibilities.
Equip Employees for New Technology
Prepare your employees for changes in your workplace technology by offering training classes on new computer programs, work processes and new equipment. Asking an employee to learn new technologies on her own may frustrate her and make it difficult for her to succeed. Be proactive by offering training either before you introduce new procedures or as soon as you identify performance problems.
Consider offering training and development programs regularly throughout the year. Survey your supervisory staff to identify needs within each department. Work with your training department or develop programs that align with your organizational needs and objectives. Assess the effectiveness of each training or development program by asking participants for feedback and monitoring improvements in employee performance.
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