If you have an AOL account, you will have agreed to AOL’s terms of service when signing up. Under those terms of service, AOL can suspend your account for a number of reasons, typically including non payment of bills, security violation or breach of terms of service, for example spamming. If your account is suspended, it will not be reinstated until you take corrective action.
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Before your account is suspended, AOL may send you a warning message. For example, if you have unpaid bill, you are given the opportunity to pay it online before your Internet service is suspended. You will receive a prompt, which includes a link to the AOL payment platform, where you can go and pay your bill. In cases where security is put at risk, AOL may suspend your account without notice to prevent further problems. In which case, you receive a message telling you your account has already been suspended.
When an AOL account is suspended, you experience restricted access to the AOL services you use. The level of service restriction you experience depends on the reason your account was suspended. For example, if AOL suspends your account because it has detected spam email being sent from your account, you will not be able to access email but may be able to access other services, such as AOL Instant Messenger.
If AOL suspends your account due to a violation of their terms of service, they will cancel all of the usernames associated with that account. You are able to get those names back if you get your account reinstated, but you have a 6 month window in which to do. After the 6 month window has closed, those names are up for grabs again and anybody can register them.
AOL will typically reinstate your account as soon as you resolve the issues that resulted in the suspension. However, in some cases, you may need to contact AOL to discuss the issue. You can contact AOL to discuss account suspensions by email (see Resource).
AOL never ask for your personal details or bank account details when contacting you about an account suspension. Scammers have used fake AOL account suspension notices as a means to trick customers into handing over their sensitive personal data. This practice is called “phishing.” If you receive an email purporting to be from AOL, which asks for bank details or other personal data, don’t respond. Instead, forward it to AOL at their dedicated phishing email address (see Resources).
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