Hotel managers are responsible for running all aspects of a hotel. Their duties include personnel management, administration, marketing, catering and customer service. Some managers enter the industry in a junior position and learn management skills on the job. Others take higher education qualifications before taking up management positions.
According to the National Careers Service, trainee managers can enter the profession after completing courses to HNC/HND or degree level in subjects such as hospitality management, international hospitality management, hotel and hospitality management, and hospitality and licensed retail management. They can also complete foundation degrees in subjects such as hospitality business management, either full or part-time while working in the profession.
Managers and trainee managers can demonstrate their commitment to continuing professional development by obtaining certification through an organisation such as the Institute of Hospitality, which offers management qualifications for hospitality and tourism professionals. Graduates can also apply to join the internal management training programmes of large hotel or catering groups, according to the graduate careers website, Prospects.
Some employers may not require higher education qualifications. Instead, they prefer to recruit trainee managers with experience in the industry, according to “Caterer and Hotelkeeper.” The magazine points out that the industry has a strong reputation for developing managers, with or without higher qualifications.
Hotel managers must have good communication skills to deal with a wide range of people, including employees, customers, suppliers and contract staff, such as cleaners and caterers. Good organisational skills are essential to manage the many different operations in hotels. Managers must be able to keep calm under pressure, particularly when large events are taking place. They require tact and diplomacy to deal with customers who have complaints.
Managing a hotel requires a wide range of business skills. Managers establish budgets, monitor costs and analyse financial results to ensure the hotel is operating profitably. They set rates for accommodation, dining and facilities for events, such as conferences or weddings. To build revenue, they develop marketing programmes and maintain contact with event organisers. Managers organise staff rotas to ensure that the hotel has adequate cover for reception, catering and cleaning duties. They also oversee personnel tasks, including recruitment and training.
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