The third generation of Apple's iPod Nano device was released in September 2007, and was the first Nano model to support the playback of video files. The third generation iPod Nano is compatible with both Macs and PCs, and uses the iTunes application to sync data between the device and your computer. If your computer does not recognise the iPod Nano when you connect it with a USB cable, there are several steps you can take to troubleshoot the problem.
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Things you need
- USB cable
Try connecting the iPod Nano to your computer using a different iPod USB cable in case the original cable is damaged or malfunctioning.
Turn off your computer and unplug all data and power cables.
Wait five minutes, then reconnect all cables and reboot the computer.
Make sure the "Hold" button on the top of the iPod Nano is set to the "Off" position.
Hold down the "Menu" and centre buttons on the iPod Nano at the same time.
Release the two buttons when the Apple icon appears on the screen. When the device finishes restarting, try connecting it to your computer again to see if the issue is resolved.
Install the iPod Support package if your iPod Nano is still not connecting and you are using a Mac computer. To do this, insert the Mac OS X installation DVD into your computer, open the "Optional Installs" folder and double-click on the "Optional Installs.mpkg" icon, then check the box next to "iPod Support" and press "Install."
Update the USB driver software if your iPod Nano is still not connecting and you are using a PC. To do this, open the "Start" menu, right-click on "Computer" or "My Computer," and choose "Properties." Click on the "Device Manager" link. Right-click on the "iPod" entry in the hardware list, select "Update Driver Software" and use the "Search automatically for updated driver software" option.
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