As with any smartphone, the BlackBerry Curve can have the occasional hiccup. Freezing or locking up is normal when it happens once in a while; however, when the device freezes continuously, it points to a deeper issue. Before you take your Curve to your provider for servicing, try a few troubleshooting processes on your own. Freezing can often be resolved with a software update or freeing up space if your device is low on memory.
- Skill level:
- Moderately Easy
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Things you need
- USB cable
Press the battery door release button, then slide the battery door off your device.
Pull the battery out of the battery compartment. Wait 2 to 3 seconds, then place the battery back in the battery compartment.
Slide the battery door back on your Curve until it clicks into place. Wait for your device to restart -- this can take a few minutes. If your phone continues to freeze, continue troubleshooting by moving to the next section.
Visit blackberry.com/update from your PC. Click the "Update Your Software" button. If your BlackBerry Curve is on an enterprise server, it is recommended that you give your device to your IT professional for updates.
Connect your Curve to your PC using a compatible USB cable. Most devices come with one in the box. Note that you will not be able to use your phone during the update process, and unplugging your phone mid-update can render it unusable.
Click the "Check for Updates" button. If an update is found, follow the on-screen instructions to begin installing the update. You will be notified when the update is complete.
Disconnect your Curve from the USB cable when the update has finished. If you continue to experience issues, continue to the next section.
Check for and Install Software Updates
Scroll to and select the "Options" icon on your Curve's screen. When the "Options" screen opens, click "Status." Verify the bytes available in the "File Free" field. Your BlackBerry needs a minimum of 400 kilobytes available to operate. A number close to that could cause freezing and slower operation. Press "End" to return to the home screen.
Scroll to and select "Options." Select "Advanced Options" and choose "Applications." A list of your installed applications will build. Scroll through the list and get rid of any applications you do not use. To delete an application, scroll to the app and press your "Menu" key. Choose "Delete."
Delete read text messages, e-mails and multimedia messages. Scroll to the "Messages" icon. Highlight an individual message, press "Menu," then choose "Delete." To delete multiple messages, scroll to a date in your message list. Press "Menu," then choose "Delete Prior." All messages prior to the date will be deleted.
Install a memory card to add more memory. The Curve is compatible with microSD cards. Remove your battery door to locate the memory card slot. For some older devices, you will need to remove the battery to access the card slot. Slide the card into the card slot, then replace the battery and battery door.
Press "Menu," then select the "Camera" icon. The "Camera" application opens -- press the "Menu" key, then choose "Options." Select "Store Pictures," then choose "On Memory Card." Pictures will be moved to the card, freeing up space on your Curve. If you continue to experience issues, continue to the next section.
Free Up Memory
Press "Menu" to open your main menu. Scroll to and select "Settings," then select "Options."
Select "Security Options." From this menu, select "General Settings."
Press your "Menu" key. A pop-up menu opens. Select "Wipe Handheld." A warning screen opens. Choose "Continue" to continue with the reset.
Type the word "blackberry" when prompted. The reset will begin -- this can take up to an hour, depending on the amount of data on your device. Your Curve will reboot when the reset is complete.
Try a Master Reset
Tips and warnings
- Contact your service provider or BlackBerry if you are still experiencing problems. Many devices have a 1-year warranty.
- A master reset returns your Curve to factory default settings and should only be used as a last resort in troubleshooting. You may wish to back up any needed data before performing a reset.
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