How to Troubleshoot a Hunter Douglas Power Rise Skylight

Written by stacy morgan
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How to Troubleshoot a Hunter Douglas Power Rise Skylight
Shades eliminate glaring light from skylights on sunny days. (Jupiterimages/Comstock/Getty Images)

Hunter Douglas offers Power Rise motorisation for window shades, including skylight shades. Power Rise-equipped shades are operated via a remote that can be used with both infrared and radio frequency signals. Improper set-up of window groups or a misdirected remote can cause shades to operate in an undesirable manner.

Skill level:
Moderately Easy

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Instructions

  1. 1

    Verify operable batteries are installed in both the remote and the window covering receiver battery pack if the shade does not operate.

  2. 2

    Observe the light on the remote for status. Check for obstructions covering the sensor eye or direct sunlight at the sensor eye if the remote light is red. Verify that the window covering in question is assigned to the operation group and that the correct group has been selected if the remote light is green and steadily lit. Allow 30 seconds to elapse to exit "Setup" mode if the remote light is green and blinking.

  3. 3

    Verify that the remote is directed only at the targeted shade if an incorrect shade operates during infrared mode. Verify proper group assignment and selection if an incorrect shade operates during radio control.

  4. 4

    Remove obstructions from the shade and reset to the factory default if the shade does not fully open or close or requires multiple button depressions to fully open or close.

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