A bad gas valve in a Honeywell appliance such as a water heater or furnace that is powered by natural gas can go bad and affect the performance of the unit. Because gas is involved, problems with gas valves are a major safety concern. A stuck valve could release gas into the air without regulation or the valve could cause the unit not to fire up at all. Troubleshooting the valve and looking for known common issues will give you peace of mind by ensuring the safe operation of your Honeywell appliance.
Turn off the gas supply valve to your appliance to test whether your valve is capable of shutting down properly. Set the thermostat or the device's controller slightly above the current room temperature. Locate the hot surface igniter and look for a spark or glow there. There should not be a flame-up there if the valve is working correctly.
Open the manual gas switch if the gas valve fails to operate and look to see if gas is flowing to the main burner or pilot. Set your thermostat to under the room's current temperature and let at least one minute pass to allow the appliance to attempt to get fuel. If it fires, it is working correctly. Allow the appliance to run through one complete cycle to ensure that the controls are functioning in the correct manner.
Turn the gas control knob to the "On" position if the main burner does not turn on when the thermostat or controller is adjusted to start the appliance. Adjust the thermostat several degrees higher than your current room temperature. Check your instruction manual to determine the voltage that should be running at your control valve circuit. Test the voltage using an AC voltmeter. If the voltage is dead or not as rated, replace the valve.
Work with gas in a ventilated area and without any open flames present. Call your local gas provider or Honeywell for further guidance. See the Resources section for Honeywell contact information.