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How to Cancel a PSN Account on a PS3

Updated April 17, 2017

The PlayStation Network allows players to play online video games with other PS3 users, send and receive messages from friends, and download PS3 content. Since a PSN account cannot be deleted manually from a PS3 console, you must be "banned" by Sony Computer Entertainment America to cancel your account. Once you cancel your PSN account, you must create a new one to access all the online features of your PlayStation 3.

Turn on your PS3 console and scroll to the "Users" tab located in the far left corner of the XMB menu.

Scroll down and highlight the user name that is associated with the PSN account. Press the "Triangle" button to show the options and select "Delete" from the submenu. The user account associated with the PSN will be deleted.

Call a Sony Computer Entertainment America customer service representative at 877-971-7669 to request a ban on your PlayStation Network account. Give the representative your full name, account e-mail address and home address as verification. After she is finished, your account will be banned and deleted from the PSN server.

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About the Author

Chang Lin has been writing professionally since 2010. He has written scripts for the National Science Foundation and short films that have won awards at film festivals. Lin holds a Bachelor of Arts in scriptwriting from the University of North Texas.