Apple mobile device users can choose from hundreds of thousands of applications, usually known as "apps," from the Apple iTunes Store. Advertising-funded or promotional apps are usually free to download and use, but you have to pay for some. If you've downloaded and paid for an app from iTunes, and you're unhappy with its performance because it's faulty or doesn't live up to the developer's description, you might want to complain and ask for a refund. You can dispute a paid app in iTunes by logging into your iTunes Store account and using the "Report a Problem" tool.
- Skill level:
- Moderately Easy
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Launch Apple iTunes on your computer.
Click "Store" in the main navigation menu, then select "Sign In" from the drop-down menu. Type your Apple ID and password into the relevant input fields, then click the "Sign In" button.
Click "iTunes Store" in the left-hand navigation menu. Click "Account" under the "Quick Links" heading in the right-hand pane. This opens the "Account Information" page in the main pane.
Click the "Purchase History" button about halfway down the page.
Click the arrow-icon button beside the name of the app that you want to dispute. Click the "Report a Problem" link. Select the problem from the drop-down list---for example, you can report that the application doesn't work correctly, doesn't fulfil the developer's description or didn't download correctly. Type any additional information about your dispute into the text input box under "Comments."
Click the "Submit" button to report the problem to the iTunes Store. Apple iTunes will contact you at your registered e-mail address, usually within 24 hours of receiving the complaint.
Tips and warnings
- Apple doesn't usually provide refunds for apps that users download mistakenly, because each user confirms the purchase before the download starts.
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