Many e-mail accounts use the security technology SSL to encrypt the connection when you send or receive an e-mail. This helps ensure that others cannot read the information sent over the connection. Avast!'s antivirus program include a feature that provides SSL encryption for your e-mail accounts, and it requires that you disable SSL within your e-mail program. If any of the email accounts in the Thunderbird e-mail client require SSL, you need to remove this setting so that Avast! can properly scan your e-mail for viruses.
- Skill level:
- Moderately Easy
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Double-click the round orange "Avast!" icon in the notification tray to open the main Avast! program window. Click "Real-Time Shields" in the window's left pane and select "Mail Shield."
Click "Expert Settings," "SSL Accounts" to view a list of your e-mail accounts. Select "SSL" from the "Encryption" drop-down list for each account listed on the page, then click "OK" at the bottom of the window. If Avast! previously notified you about a specific e-mail account that needed SSL disabled in Thunderbird, you only have to select SSL for that specific account.
Open Thunderbird, then click the "Tools" menu and select "Account Settings." Select your e-mail account in the left pane, then click "Server Settings." Select "None" from the "Connection Security" drop-down menu under the Security Settings section. This also resets the default ports for the email account. Repeat the process for each account that needs SSL disabled.
Click "OK" at the bottom of Thunderbird's Account Settings window to disable SSL for each account you selected.
Tips and warnings
- If your e-mail provider requires SSL, you may have problems accessing your e-mail if you disable SSL in Thunderbird and fail to enable SSL in the Avast! Mail Shield.
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