How to Fix Error -50 on iTunes

Written by andrew mcclain
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iTunes can occasionally return inscrutable error messages -- in particular, the dreaded "Error (-50)" message when you download music or movies from the iTunes store. You get this error for a couple of different reasons: generally, it means you have a firewall or virus program blocking the download, and need to allow iTunes to access the Internet. Another reason pertains only to videos: the downloaded cache files for the video are causing the problems. To resolve it, you need to delete the files.

Skill level:
Moderately Easy

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Instructions

    Antivirus Software

  1. 1

    Close iTunes.

  2. 2

    Open your antivirus/firewall software.

  3. 3

    Set the software to allow data from these domains: itunes.apple.com, ax.itunes.apple.com, albert.apple.com or gs.apple.com. The exact process will vary depending on the software you have.

  4. 4

    Restart iTunes.

  5. 5

    Attempt to download the purchased music or video again.

    Video Temp Files

  1. 1

    Browse to your computer's downloads directory. For Windows 7 machines, it is typically "\Users\username\My Music\iTunes\iTunes Media\Downloads\" -- replace "username"with your username.

  2. 2

    Find the folder containing the temp file. In Windows 7, it is named after the video and has a ".tmp" extension.

  3. 3

    Drag the .tmp folder to the Recycle Bin.

  4. 4

    Open iTunes.

  5. 5

    Select "Store," then "Check for Available Downloads."

  6. 6

    Enter your account name and password when prompted.

  7. 7

    Click "Check." Your file starts to download again.

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