How to Submit a Ticket in "Neopets"

Written by errin reaume
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How to Submit a Ticket in "Neopets"
Tickets are part of the advanced support system. (Photodisc/Photodisc/Getty Images)

Neopets is an online, virtual community in which users play games to win "Neopoints" and purchase items for their neopets. A ticket is a help or support letter sent directly to a Neopets staff member to answer a query or resolve an issue. Reasons for sending a ticket include frozen accounts, warnings or suspensions, access help, code activation, bug reports or questions not answered in the FAQs. Ticket replies will be sent to the user's e-mail address not through the neopet message system.

Skill level:
Moderately Easy


  1. 1

    Go to the Neopets home page. Scroll to the bottom and click the "Help" link. Click the "Submit a Ticket" button on the Support Center page.

  2. 2

    Enter your first name, neopets username and e-mail address in the spaces provided.

  3. 3

    Choose an issue type from the drop-down menu. Type a concise summary regarding your issue in the "summary" line.

  4. 4

    Attach an optional file from your hard drive if your question or issue requires more description than the summary allows.

  5. 5

    Click the "Preview" button to see your query before sending it. Click "Finish" once you're satisfied.

Tips and warnings

  • Do not send multiple tickets regarding the same issue.

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