How to Contact Hotmail Support

Written by melissa king
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How to Contact Hotmail Support
Get a prompt answer to your question about the Hotmail service. (Comstock Images/Comstock/Getty Images)

Windows Live Hotmail allows you to send and receive e-mail messages for school, work or personal purposes. Hotmail usually works the way you want it to, but when you have a problem or question, you want to contact someone who can help you. If the Hotmail Frequently Asked Questions page does not solve your problem, it is possible to send an e-mail to the Windows Live Hotmail support staff. You will generally receive a response to your question within 24 hours.

Skill level:


  1. 1

    Open your Internet browser. Scroll down, and click on "Windows Live Hotmail" in the Standard Services box.

  2. 2

    Type your question or problem in the "Search for" box, then click "Search." Click on the topic that most closely matches your issue.

  3. 3

    Click the "Get More Help" link in the bottom-right corner of the screen. Click on "Get Support."

  4. 4

    Fill out the form by describing your problem or asking a question. When you are done, click on "Submit."

Tips and warnings

  • You may be able to find an answer to your question in the Help section of the Windows Live Hotmail site. Click "Help" on any Hotmail page to see a list of questions related to that page.

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