Sony manufactures the PlayStation 3 gaming console. As a PS3 owner you have the ability to access Sony's PSN (PlayStation Network) to download movies, videos and games directly to your PS3 console. To accomplish this you must create a PSN user ID and password. If your PS3 breaks, you won't be able to access any of the content your have purchased and downloaded to your console. In this case you need to deactivate your PS3 to be able to download the content you purchased on to another PS3.
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Call PlayStation support at 800-345-7669.
Press "3" on your phone dial to select the "Network Questions" menu. Press "1" to select "PS3" and then press "0" to access live agent support. Hold until the PS3 agent answers the phone.
Explain to the PS3 support agent that you need to deactivate your PS3 over the phone because your console broke and you cannot do it manually. You will be asked for your e-mail address and your PSN user ID. The agent will send the request to the appropriate department and you'll get an e-mail confirming that your PS3 has been deactivated. Once you get this e-mail you can go to your new console and reactivate your content using your user ID.
Tips and warnings
- The email confirming that your dead PS3 has been deactivated may take two to three business days.
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