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How to unlock Facebook

Updated April 17, 2017

Facebook locks accounts suspected of being hacked or accessed for nefarious purposes. Facebook also locks users out of an account for too many incorrect attempts logging in with the wrong password or e-mail address. Depending on the reason for the disabling of your account, you can access different contact forms that will help you unlock your Facebook account.

Open the Facebook home page and click "Forgot Your Password?" under the login and password text boxes if you know your Facebook username or the email you use to log in. Complete all the fields with the requested information and click "Search." Use the link "I Cannot Identify My Account" and click "Submit" to get help from Facebook to unlock your account if you don't know your e-mail address and password.

Enter the CAPTCHA letters and numbers to proceed to the next step and click "Identify Your Account." Click "This Is My Account" to continue with the changing of your password.

Add check boxes next to the email addresses or mobile phone numbers to which you wish the password reset code to be sent. The full e-mail address or phone number is not displayed for privacy. Click "Reset Code."

Access your reset code from your e-mail address, and enter the code provided into the "Enter Password Reset Code" page. Click "Submit Code" and enter a new password to access your account.

Open the Facebook home page and click "Help" in the lower right-hand corner to access the form to report a compromised account.

Click the link to the left for "Browse Help Topics" and choose the link for "Login and Password" to access the "Report Compromised Account" form.

Scroll down and choose the link that says: "My e-mail address or my Facebook account has been compromised." Select the appropriate scenario and follow the directions for reporting a compromised account based on if you've been phished or not. It may take awhile before you get access back to your Facebook account after it's locked.

Tip

You may need to repeatedly e-mail the Facebook help desk if you do not get unlocked within a week of sending the ticket.

Warning

Add more than one e-mail address to your Facebook account to help in recovery if you are locked out.

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About the Author

Rebecca Gilbert began writing and transcribing in 2003. In 2007, she started a resume-writing company. She earned an associate degree in sociology from Pima College and a bachelor's degree in communications at University of Wisconsin. Gilbert also does tech support for a major technology company and volunteers locally teaching job-seeking skills.