As a manager or human resource administrator, it is your responsibility to deal with a rude employee. This is a challenging but necessary task. A rude employee can be detrimental to any business operation, causing decreased work production from co-workers and a loss of customers. It is imperative to address the situation and explain the behaviour that is expected from the employee within the workplace.
- Skill level:
- Moderately Challenging
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Document all instances of rudeness and unacceptable behaviour displayed by the employee. Documentation could include formal customer complaints, fellow employee complaints describing specific instances of rudeness and e-mails received from the employee containing rude language.
Speak with the employee in private. Remain professional during your meeting. Do not speak in an accusing or superior tone. Present the incidents of rudeness and how they are affecting your business operations. There is typically some underlying cause to the employee's behaviour. Determine if the employee is unsatisfied with a workplace situation, ill, dealing with personal problems or may have a drug or alcohol problem.
Offer help to find a resolution to the problem. Resolving the underlying problem may enable the employee to change their attitude in the workplace. The employee may need time off to deal with an ageing parent or an illness, rehabilitation for an addiction, anger management classes or counselling.
Enforce disciplinary action. If all other attempts to resolve the employee's rudeness to coworkers and customers have failed, disciplinary action may need to be implemented. Abide by your company's employee policies and procedures.
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