How to Troubleshoot a Hypercom T7 Plus

Written by kat walcott Google
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The Hypercom T7 Plus is an electronic payment device for merchant use. The device has multilingual abilities and can be used to swipe magnetic strip credit and debit cards. It is also equipped with a fast and easy-to-load printer, and its simple interface allows for quick and easy transactions. If you experience errors or malfunctions while trying to do transactions with the device, troubleshoot it to diagnose and solve the problem before replacing it or seeking professional repair.

Skill level:
Moderately Easy


    "Please Try Again---ND" Error Message

  1. 1

    Cancel the transaction and start again as this error message indicates that the device is for some reason not receiving response from the sales completion screen that the transaction is complete. Press the key sequence "Function" + 9 + 9 + "Enter."

  2. 2

    Enter the password code "028510" when prompted and then press "Enter."

  3. 3

    Enter the key sequence 9 + "Enter."

  4. 4

    Enter the key sequence 6 + "Enter" and then press "Cancel."

  5. 5

    Do the transaction again when the device returns back to the normal screen.

    Receipts Won't Print

  1. 1

    Enter the key sequence "Function" + 7 + 1 + "Enter" to verify whether or not the printer is enabled.

  2. 2

    Press the "Yes/Enter" button if the message "Printer Disabled - Enable? Yes or No?" displays. If the message "Printer Enabled - Disable? Yes or No?" displays, press the "No/Clear" button to exit the menu.

  3. 3

    Enter the key sequence "Function" + 8 + 2 + "Enter" to print a test page.

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