How Can I Change the Web-Guard to "Off" on My Prepaid T-Mobile Card?

Written by mandy slake
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Web Guard is a content blocking feature available to T-Mobile postpaid and FlexPay prepaid accounts. Web Guard is a free feature that blocks adult content from web sites, but it is not 100 per cent effective. If you have decided you no longer need Web Guard, you can disable it from the T-Mobile web site or by calling T-Mobile customer care.

Skill level:
Moderately Easy


  1. 1

    Log into your My T-Mobile account at the T-Mobile web site.

  2. 2

    Click "Your profile" in the Manage section.

  3. 3

    Click "Edit" under Phone controls.

  4. 4

    Click the "Turn OFF" link under the number for your card.

  5. 5

    Click "Save changes" to disable Web Guard.

Tips and warnings

  • Contact T-Mobile customer care at (800) 866-2453 to remove Web Guard if you do not have Internet access.

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