Video-chatting technology isn't without its issues. When you use a program like Skype, the program relies on your hardware and the way the hardware is configured. Some webcams -- like the CyberLink YouCam -- come packaged with software that interferes with Skype (see Tips for an explanation), but that doesn't mean the camera isn't supported by Skype. You may just need to tweak settings to get your YouCam working correctly.
- Skill level:
- Moderately Easy
Navigate to the "Start" menu and type "YouCam" (without quotes) into the Search bar. Then click on "YouCam" to launch the YouCam software. Confusingly, YouCam is the name of both Cyberlink's internal webcams -- used on laptops made by HP and other manufacturers -- and the name of the webcam software. From the "Tools" menu. select "Search for updates" to search online for an updated version. If no updates are found, close the program.
Launch Skype and log in using your user name and password. From the "Tools" menu, select "Options" to open the Skype preferences, and then click on "Video Settings" to modify specific settings for your webcam. Click on the drop-down bar beside "CyberLink YouCam" and select "HP webcam 101" if you're using an HP computer, or a similarly titled name on a laptop from another manufacturer. Your webcam will still function, but without using the YouCam software. Click "OK" and try launching a video call again.
Close Skype and then rename the YouCam software if the problem persists. Navigate to the "Start" menu, select "Computer" and then browse to "C:\Program Files\Cyberlink\YouCam" (without quotes). Right-click on the file "youcam.exe" and select "Rename." Rename the application. This prevents the YouCam software from launching when Skype activates your webcam, which might cause a conflict.
Uninstall the YouCam software completely if the problem continues. Your webcam can function without it, but you won't have certain effects like animated characters or control over the "Zoom" and "Pan" functions. But you'll still be able to make a simple video call.
Tips and warnings
- The Cyberlink YouCam software isn't a device driver, so you can uninstall it without worrying about your webcam's functionality. The software is only used for creating video effects. But when Skype attempts to launch the program at the same time as initiating a video call, it can sometimes crash.
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