A powerful computer processor is at the heart of every Sky Television set-top box and, just like any computer, sometimes hardware or software can fail. This causes a range of problems, including video loss, audio loss and a frozen electronic programme guide. Before considering a factory reset, try to resolve the problem by rebooting your Sky TV box. You can do this by switching off the Sky box and unplugging it from the main power supply for 60 seconds. This troubleshooting method frequently corrects technical problems with Sky TV receivers. If it fails to work, try a factory reset.
Sky TV standard receiver
Push the "Services" button on your Sky TV remote control handset and rapidly key "0, 0, 1" on the remote control number pad.
Select "1" on the installation menu.
Press the red button on the remote control handset to restore the Sky TV box to its original factory settings.
Use the up/down arrow button on the remote control unit to select "Save settings".
Press the "Backup" button at the top of the remote control unit to get back to the installation menu.
Press "2" on the remote control number pad to access the second installation menu option.
Push the red button to restore the Sky TV box to its factory settings. Scroll down the menu and select "Save settings".
Return to the main menu by pressing the "Backup" button on the remote.
Reboot your Sky TV receiver.
Sky Plus receiver
Push the "Services" button on the Sky Plus remote control and enter "0, 1" on the number pad.
Select "Full System Reset" from the menu.
Wait for the Sky Plus box to complete the reset. The receiver will automatically power down when the reset has finished.
Switch on the Sky Plus receiver. Wait for one to two minutes until the receiver reconfigures itself.
Use the Sky Plus box as normal.
Carrying out a factory reset on Sky Plus receivers will delete all recordings.