How to Reset a ShoreTel 230 Phone

Written by chappy sinclair
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The ShoreTel 230 is a VoIP telephone that features three-line support, built-in Ethernet port, speakerphone, eight feature keys with varying options (such as mute, voice mail and redial) and G.711u/a, and G.729a codec support. Resetting the ShoreTel 230 may resolve commonly encountered issues such as blank display and key unresponsiveness. There are no long-term effects to resetting the phone.

Skill level:


  1. 1

    Place the ShoreTel 230 on the hook.

  2. 2

    Press the "Mute" button on the left side of the phone. The light on the front of the phone will be off.

  3. 3

    Dial "RESET" on the keypad and press the # button. After a few seconds, the phone will reboot.

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