How to Troubleshoot Sonos

Written by linda cheshire
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Sonos is a consumer electronics company, founded by John MacFarlane, based out of California. The Sonos Multi-Room Music System is a system designed to integrate with a home. Music can be played from a personal list of downloaded music or streamed live from the Internet. Sonos uses wireless technology to provide music throughout multiple rooms. Sonos divides a home into zones, with the capability of playing different music simultaneously among the zones. The system consists of ZonePlayers and Controllers. A ZonePlayer can be connected directly to speakers or an amplifier. A Controller is a wireless hand-held remote with an LCD screen used to control music streaming and zone selection.

Skill level:


  1. 1

    Re-add the music folders stored on the computer to the Sonos system if, after upgrading to Windows Vista, the music doesn't play. Open the Sonos Controller by double-clicking the desktop icon or Start menu icon. Select "Set Up Music Library" from the Music menu. Click on the music folder stored on the computer, then click "Remove." Click "Add a Share" to re-add the music folder. Select "Add music stored on this computer" and click "Next." Choose the music folder removed above, then click "Next." Click on "Finish" to update the changes.

  2. 2

    Change the wireless channel of your Sonos system if a 2.4GHz cordless phone interferes with the music. Open the Sonos Controller by double-clicking the desktop icon or Start mMenu icon. Select "System Settings" from the menu items along the top of the controller window. Click on "Advanced Settings" and then click "Wireless Channels." Select a channel different than the one being used by the cordless phone.

  3. 3

    Relocate the Controller closer to a ZonePlayer. Signal interference and excessive distances may prevent the Controller from working in some areas of a home. A Sonos ZoneBridge can be purchased to extend the range of a ZonePlayer.

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