If you are a manager with two employees who are regularly in conflict with each other, it affects the results of their work and the general environment of the office. Conflict between two employees can spill over to other employees, and it is essential to resolve the conflict as soon as possible before it becomes even larger in scope. Work with your employees to figure out a mutually beneficial solution to the conflict.
- Skill level:
- Moderately Easy
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Deal with the problem early. It is far easier to deal with the beginning of a conflict than to try to tackle it when it has been going on for some time.
Identify the features of the conflict. Find out if the conflict is mostly verbal bickering back and forth or if it has spilt over into productivity issues.
Speak with both of the employees separately, bringing up the points that you previous identified. For example, if two employees are having verbal altercations, bring up past incidents in which the issue occurred and how that looked to people who were observing.
Ask the employees about the cause of the issue and how they want to fix it. If the employees were bickering, ask them what causes the verbal friction and how they can avoid such fights in the future.
Let the employees know that their conflict affects their performance and the work of the team.
Ask them for their help in resolving this issue.
Observe the situation to see if it improves. If it does not, another talk with disciplinary parameters may be required. Even a verbal fight that is personal rather than professional can affect the way the business runs, so impress upon the employees the importance of their personal relationships within the office and how they reflect on the company.
Tips and warnings
- Stay calm and avoid taking sides when dealing with your employees.
- Keep all things said in the meetings confidential. Doing so allows the employees to speak freely.
- Avoid taking sides, especially if the matter seems personal. The more impartial you can appear, the better both parties will respond.
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