How to Troubleshoot Pausing in an HP LaserJet P2015

Written by steven symes
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When your HP Laserjet P2015 printer pauses during a print job, you need to troubleshoot the situation to find out what is causing the delay. A number of different factors can cause a print job to pause temporarily. Determine if the problem is with the specific file you are printing or the application you are sending the print job from. Afterward, you need to determine if perhaps the problem is with the printer itself or the computer's operating system, since both can affect print speed.

Skill level:
Moderately Easy

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Instructions

  1. 1

    Open another document in the same application and try printing to see if the pausing continues, indicating a problem with the specific file. If the other document prints without pausing, download the original document again. Open a document in another application and print it to see if the problem is the application you originally were printing from. Reinstall the application on your computer if it is the source of the pausing.

  2. 2

    Wait for the printer to finish processing all print jobs. Hold down the "Go" button on the printer's control panel for five seconds and wait to see if the printer pauses while printing the configuration page, indicating the printer is the source of the problem. If the printer pauses, plug the printer directly into an electrical socket instead of a surge protector or backup battery.

  3. 3

    Print a test page using the printer by right-clicking on the small printer icon on the right side of the computer's task bar, opening a new menu. Click on "Print Test Page" in the menu that appears, then wait to see if the printer pauses while processing the test page job. If so, check the printer cable's connections or use a new cable. Uninstall the printer's drivers from the computer, and then reinstall the drivers to correct the problem.

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