The HP Deskjet D4360 is a colour inkjet printer. When problems occur, look for simple solutions. The printer may display an error message to help you determine the problem, or there may be other, obvious problems, such as a paper jam. It's always worth troubleshooting the printer yourself before making a potentially expensive service call.
- Skill level:
- Moderately Easy
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Things you need
- Cotton swab
- Distilled Water
- Ink cartridge
Check that the printer power cord is connected to an electrical socket, and is firmly connected to the printer.
Press the "On" button.
Check that the USB cable is directly attached from the computer to the printer, without using a USB hub.
Double-click the icon for your antivirus program. In the interface, select the relevant option to turn the program off.
Right-click the icon for your firewall. This may be the same icon as your antivirus program. Select the relevant option to disable the firewall.
Unplug the USB cable, insert the printer software CD and follow the onscreen instructions to reinstall the software.
Double-click the icon for your antivirus program. In the interface, select the relevant option to turn the program on.
Right-click the icon for your firewall. Select the relevant option to enable the firewall.
Power and Installation Problems
Turn off the printer and disconnect the power cord.
Press the handle to the right of the rear access door, and pull the door open.
Pull gently to remove any jammed paper. Close the access door firmly.
Find the "Printers" or "Printers and Faxes" folder on the computer. Make sure the printer icon has a check next to it, and that the HP Deskjet D4360 is set as the default or current printer.
If there are multiple icons of the same printer, delete the extra icons.
Open the "Administrative Tools" folder on the computer. Double-click "Print Spooler." Click "Stop," then click "Start" to reset the print process.
Print Job Stuck in Queue
Open the printer cover. Wait until the print cartridge carriage moves to the right side of the printer.
Press down on the tricolour cartridge and lift out of the carriage.
Close the printer cover. If the error is resolved, the problem is with the tricolour cartridge. If the error persists, replace the tricolour cartridge, then repeat Steps 1 and 2 for the black cartridge.
Check the electrical contacts on the cartridge and carriage and remove any obvious debris. Clean the contacts using a cotton swab and distilled water.
If the problem persists, replace the problem cartridge.
Printer Cartridge Problems
Tips and warnings
- Use paper within recommended weight specifications
- Do not overload the paper tray
- Do not attempt to access the electronic components of the printer
- Turn off and disconnect the printer before removing a paper jam
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