How to Fix an Error 2002 on an iPad

Written by mario calhoun
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How to Fix an Error 2002 on an iPad
Correct the iPad's error 2002 by setting it to recovery mode. (Justin Sullivan/Getty Images News/Getty Images)

An "Error 2002" message may appear if a firmware error prevents an update or restore of your iPad. You must set the device to recovery mode to correct the problem. Recovery mode forces the iPad to connect with iTunes, and corrects freezing or unresponsiveness that occurred when the device was in normal mode.

Skill level:
Moderately Easy

Things you need

  • iPad USB cable
  • iTunes 10.1 or later

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  1. 1

    Insert an iPad cable into a computer's USB port. Hold down the iPad's power button, found on top of the device. Slide your finger against the screen's arrow bar to power down the device.

  2. 2

    Hold down the "Home" button on the front of the iPad and plug the dock connector end of the device's cable into the bottom of the iPad.

  3. 3

    Release the button once the "Connect to iTunes" message appears on the iPad's screen. Launch iTunes and click "OK" in the pop-up recovery-mode notification window.

  4. 4

    Click the iPad's name in the side menu of iTunes, and click "Restore" in the Summary section of iTunes. Click "Restore" in the pop-up menu to confirm the device restore.

  5. 5

    Leave the iPad connected to the computer until iTunes finishes restoring the iPad to its factory settings. Click "Continue" in the iPad set-up wizard in iTunes to set up your iPad and re-sync your media back to the device.

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