The Sony BDP-S360 is a Blu-ray player from the popular electronics maker. The player supports Full HD 1080p video playback, Dolby and DTS audio codecs and BD-Live 2.0 support. The Blu-ray player can also playback and upscale DVD discs to high-definition. If your Blu-ray player is not working as it should, you can troubleshoot it to solve any problems.
Check the power cord to ensure that it is plugged in to a functional wall outlet. Try plugging it in to different outlets to see if you get any power.
Check the video connections. Ensure that the HDMI cable is securely inserted into the HDMI output port on the back of the BDP-S360 and into the HDMI input port on your TV. Also check that your TV is set to the proper video input by pressing the "Video" or "Input" button on your TV's remote until the proper HDMI channel comes up.
Update the player to the latest software version. Plug the BDP-S360 into your Internet modem with an Ethernet cable. Select "Network Update" from the main menu and select "OK" to confirm the download. The player will download and install the latest update.
Reset the video output resolution. Press and hold the "Stop" button on the right side of the front of the BDP-S360 for 10 seconds until the video resets. This will allow the Blu-ray player to display on a TV set that does not support 1080p video.
Check the disc that you are trying to play. If is dirty or scratched, it may not play properly. If it is anything other than a Blu-ray disc, DVD Video disc, Data DVD or CD, it will not play. If the region of the DVD is not the same as the region of the BDP-S360, it will not play.
Check the batteries in the remote if the remote is not working properly. Also, point the remote directly at the Blu-ray player do not use it at a distance of more than 10 feet to ensure that it will work properly.
Reset the player. If the player does not respond to any button inputs, hold down the "Power" button for 10 seconds until all of the indicators turn off. Disconnect and reconnect the power cord and try again.
Things you need
- Ethernet cable