BlackBerry users may experience service interruptions, particularly after a software update. Issues can include an inability to send or receive BlackBerry or personal e-mail, EDGE network not enabled and no Wi-Fi connectivity. Often, these issues can be resolved by resetting or resending the BlackBerry's service books. When a user calls customer support for a service book resend, the support agent will instruct the user to perform three steps: first, a hard reboot to the device; second, re-register the host routing table, and third, request a resend of the service books from the BlackBerry Internet Server or your cellular service carrier. If the first option does not correct the issue, try the second and then the third, if necessary.
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Power off the BlackBerry by pressing and holding the "End Call" button.
Unlatch the back of the device and remove the battery. Allow the battery to remain out of the device for at least 30 seconds.
Re-insert the battery and replace the back cover on the BlackBerry.
Restart the BlackBerry by pressing and holding the "End Call" button.
Perform a Hard Reboot on the BlackBerry
Press the "Menu" key on the BlackBerry to view the full Home screen.
Select the "Options" icon and then select "Advanced Options."
Select the "Host Routing Table" option. A list of host routing table entries will appear.
Press the "Menu" button and select "Register Now" from the context menu.
Register Host Routing Table
Open a Web browser and log on to the BlackBerry Internet Server application.
Click the "Help" link in the left navigation pane.
Click the "Resend Service Books" link. Service books will be resent to the device. Leave the device powered on to receive the incoming service books. If you do not have an account on a BlackBerry Internet Server and your BlackBerry service is provided by a cellular carrier such as T-Mobile or AT&T, call technical support for your provider and request that they resend your service books.
Resend Service Books
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