How to Write a Cancellation Letter for a Mobile Contract

Updated February 21, 2017

You might have entered into a binding contract with a mobile phone service provider that does not turn out to be what you expected. Fortunately, there's a way out. Writing a letter of cancellation can initiate the process of closing out your account with the provider. You'll need to use proper business letter format and provide your account details in order for this to have an effect.

Position your return address along with the address of the mobile company's headquarters at the top of the page. Both pieces of information should be left aligned in proper business letter format.

Input the date beneath the addresses, making sure it is also left aligned. This date should reflect the day the letter is written. Do not use abbreviations.

Locate your mobile contract account information including your telephone number. Given this information, the reader should be able to access your account immediately and make the necessary changes.

Use the body of letter to make the specific request that you would like to terminate your contract with the company. You'll need to state when the contract agreement was formed (the date) and make your understanding of the contract clear.

Use polite language to state the reason for contract termination. For example, perhaps the mobile phone that you received as part of the contract has become damaged, gets spotty service in your area, or does not suit your needs. While this information is not necessary, it can help the company assess consumer needs. Also, the customer service rep is more likely to be willing to help you if you are polite in your letter, rather than rude and irate.

Finish by stating your desired termination date. Also state how you would like to be billed for any remaining balance and termination fees. There are often consequences to early cancellation of a mobile phone contract, so it's important to be prepared.

Close by signing your name as it appears on the contract that you wish to terminate. The date of signing should also be included with the signature line.

Proofread your letter for errors in grammar.

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About the Author

Since 2006, Pilar Ethridge has had the pleasure of honing her writing skills as the assistant editor of the newsletter from a Washington, D.C. nonprofit organization. Her interests include children's media, film, American pop culture, crafts, and performing arts in general. Based in Southern California, Ethridge received a Bachelor of Arts degree in liberal studies from the University of California.