How to Unlock Orange Mobiles

Written by j.n. paquet
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How to Unlock Orange Mobiles
In 2010, Orange and T-Mobile became the largest mobile network operator in the United Kingdom. (Peter Macdiarmid/Getty Images News/Getty Images)

Mobile phone manufacturers lock their devices for several reasons, such as restricting their use to network companies with which they have deals, limiting use to specific countries where the telephone is marketed or ensuring it only can be used with one SIM card. However, most mobile phones can easily be unlocked to run on other networks. Once it's unlocked, though, the original branding is usually still displayed on the phone. For example, if you have a Vivo branded phone in Brazil and want to use it on the Orange network in the United Kingdom, it probably will still show the logo of Vivo and not support all features from Orange. Unlocking an Orange mobile phone for a pay-as-you-go or contract customer requires a few steps.

Skill level:
Moderate

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Things you need

  • Mobile phone
  • Mobile phone's IMEI number
  • Current SIM card
  • Postal address
  • E-mail address
  • Credit or debit card

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Instructions

  1. 1

    Locate your unique mobile phone's IMEI number (International Mobile Equipment Identity). You will find it printed on a sticker situated inside the battery compartment. You also can use your mobile phone to display the IMEI on its screen by typing *#06# on the keypad.

  2. 2

    If you have bought your telephone from an unknown or unauthorised seller, ensure your IMEI is not blacklisted by inserting a SIM card into the mobile phone and turning it on. If you see a message such as "SIM card registration failed" or "Invalid mobile," or if there is no message but you cannot make any outgoing call, it means your IMEI has been blacklisted. The owner of a stolen or lost mobile phone can contact their network provider with a request to block the device. The network provider can then blacklist the mobile phone in all other network switches making it unusable on any network.

  3. 3

    Keep your credit or debit card within reach as Orange will charge you an administration fee for unlocking your mobile phone, whether you are a pay-as-you-go customer or a contract customer.

  1. 1

    Make sure that your mobile phone has been registered to the Orange pay-as-you-go network for a minimum period of three months. Do not try to unlock an old mobile phone that is no longer active.

  2. 2

    Call Orange's Customer Service on 450 from your mobile phone at no charge, or call 079 7310 0450 from a UK landline (call charges vary). You will speak to a customer service representative who will ask you the security questions linked to your account.

  3. 3

    Explain that you wish to unlock your mobile phone and, when prompted, give the customer service representative your telephone's IMEI. Have your e-mail address and postal address ready to give to the customer service representative, since they will ask you how you want to receive your unlocking code.

  4. 4

    Your will be charged £20.42 ($33.21 in U.S. currency) to unlock your phone. The customer service representative will tell you how and when to top off your airtime balance to pay the fee. You may need a credit or debit card.

  1. 1

    Make sure that your mobile phone has been registered to the Orange Pay-Monthly network for a minimum period of three months. You must be either a current or a previous Orange customer to be able to unlock your phone. Check that your account balance is zero with everything paid up-to-date.

  2. 2

    Call free the Orange's Customer Service on 150 from your mobile phone, or call 079 7310 0150 from a UK landline (call charges vary). You will speak to a customer service representative who will ask you the security questions linked to your account.

  3. 3

    Explain that you wish to unlock your mobile phone and, when prompted, give the customer service representative your telephone's IMEI. Have your e-mail address and postal address ready to give to the customer service representative, since they will ask you how you want to receive your unlocking code.

  4. 4

    For the unlocking of your mobile phone you will be charged a one-off payment of £20.42. The customer service representative will tell you that the fee will be added to your next bill. If you are no longer an Orange customer, then Orange will charge you £20.42. You may need a credit or debit card in this case.

Tips and warnings

  • Orange usually sends the unlocking code within 14 days after your request. When you place your order, ask customer services to confirm the delivery date.

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