How to Troubleshoot Xprint Ink

Written by stacy morgan
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How to Troubleshoot Xprint Ink
Xprint offers an alternative to purchasing brand-name printer ink. (ink stain image by Dmitri MIkitenko from

London-based Xprint produces compatible ink cartridges as a consumer alternative to branded inks. Xprint refill ink kits are touted as an eco-friendly alternative to traditional whole cartridge replacements. The company further demonstrates its commitment to an eco-friendly business model by offering a cartridge recycling program as well as a line of eco-friendly photo paper and packaging products using biodegradable materials.

Skill level:

Things you need

  • Absorbent cloth
  • Ink level resetter
  • Cartridge flush
  • Shallow dish

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  1. 1

    Pull the syringe back slightly and wiggle left to right to clear a blockage caused by the foam if injecting the ink into the cartridge is difficult.

  2. 2

    Wipe the top of the cartridge with absorbent material to remove excess ink if it spills out of the fill hole to prevent colour contamination.

  3. 3

    Print several times onto scrap paper to clear colour contamination if a colour print head becomes overfilled.

  4. 4

    Remove the cartridge from the printer and wipe the electrical contacts clean with absorbent material if the printer fails to recognise the cartridge.

  5. 5

    Reset the ink level to full using an ink level resetter on Epson cartridges that have been refilled if the printer doesn't recognise ink in the cartridge.

  6. 6

    Press the "Continue" button on HP printers if they fail to recognise ink in the cartridge after a cartridge refill.

  7. 7

    Fill a small dish with cartridge flush and rest the print cartridge, print head down, in the dish for several hours to remove dried ink from the print head. Wipe clean and dry with absorbent material before proceeding.

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