The Aquarius washer brand is manufactured by the British Hotpoint company, an entirely separate company from the General Electric-owned Hotpoint brand based in Fairfield, Connecticut. The drum in your Hotpoint Aquarius washer is used to rotate and agitate the clothes during cleaning to better remove stains and dirt than if the clothes were simply left to soak. Commonly reported problems with the Hotpoint Aquarius drum often stem from the way laundry is loaded or the choice of wash cycle.
Check that the variable spin dial is not set to "No Spin." Located left of the program selector dial, the variable spin dial allows you to prevent the drum from spinning when washing delicates. Turn the dial to another setting and try your wash again.
Press the "Rinse Hold" button on the control panel. When "Rinse Hold" mode is active, the spin cycle is replaced by a period of soaking until the button is pressed a second time.
Remove some items from the drum to lighten the load. Some loads can be too heavy for the Hotpoint Aquarius to safely spin. Make sure the clothes are not bunched up and are free to move around inside the drum.
Ensure the transit bolts have been removed from the back of the washing machine. Remove the plastic covers with a crosshead screwdriver and unscrew the bolts with a 13-mm wrench until you can see three thread rings. Slide each bolt across, pull it out and replace the plastic covers. Transit bolts hold the drum in place while the appliance is being transported and can damage the machine if left in place.
Contact Whirlpool UK if problems continue. See Resources for a link to the company's website.