My LG Refrigerator Won't Drop the Ice From the Ice Tray

Updated February 21, 2017

There could be a number of reasons why your LG refrigerator will not drop ice from the tray, including problems with the power supply, the water supply or the fridge set-up. You can try and resolve the problem yourself using quick-fix tips from LG. These troubleshooting steps are designed to resolve frequently reported problems and prevent the need for unnecessary repair visits. This task will take roughly 15 minutes.

Wait up to 24 hours after installing your fridge for ice to appear in the tray. Most LG refrigerators require at least 24 hours to become cold enough to freeze water into cubes. The fridge might also take up to 24 hours to produce new ice if you have recently removed a large amount from the tray.

Verify the power switch on the ice maker is set to "I" and not "0." The ice maker will not make any ice if it is switched to "0."

Clean the ice maker's ice sensor with a clean, dry cloth. If frost is allowed to build up over the sensor, the fridge may erroneously think the ice tray is full. Pull open the ice-compartment door to reveal the plastic ice bucket. The ice sensor hangs into the ice bucket and is labelled on the ice-compartment door.

Confirm that the water cable is free of kinks, connected to the wall, and that the shut-off valve is open. LG fridges require an active water supply in order to make ice; if the shut-off valve is closed or the supply is disconnected or blocked, the refrigerator will not produce ice.

Verify the freezer compartment of the refrigerator is cool enough to produce ice using a thermometer. LG recommends its freezer be set to -1 degree Fahrenheit for optimum operation. Turn down your freezer temperature using the control panel to produce ice faster.

Confirm that nothing inside the freezer is blocking the door from closing and that the door seals are free of corrosion or damage. The ice maker will not work if the freezer temperature becomes too high due to an air leak.

Contact LG for further assistance if these steps fail to resolve the problem with the ice maker. See Resources for LG's contact information. You may be entitled to free service if your refrigerator is covered by warranty.

Things You'll Need

  • Clean cloth
  • Thermometer
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